Am I getting all of my mail?
MSC sorts all mail that is delivered by the USPS Monday through Friday. The USPS may do a second delivery of mail that was not ready when the carrier left on the route earlier in the day. As a result, if you are expecting a package it may have been delivered on the second delivery run and it will be delivered at the next scheduled delivery time.
There is no "dead letter" hold on mail that is undeliverable. If a mail piece is undeliverable it is returned to sender.
Are you updating your address databases?
Making sure that your addresses in your database are kept up to date means the intended recipient will receive your mail piece in a timely manner. Keeping your address databases up to date also allows the university and your department to save money on your postage bills threefold.
1. The university receives a discount on letters that are under 2 oz and the address is typed, not hand written. In order to receive this discount, the university has to keep addresses updated. This is accomplished when MSC includes an endorsement on each letter with "Temp Return Service Requested". This instructs the Post Office to look for an address change and send the piece back to the mailer with the corrected address. The department is then able to make the address change in their database.
2. The addresses are updated by the post office for 18 months. After that time frame the mail is not forwarded and returned to sender. If you do not update your database, you could send a piece to someone that has moved more than 18 months ago and the postage is wasted.
3. If you send a package through UPS and your address is incorrect, you will be charged up to $10.00 / piece.
Keep your addresses updated to save dollars for your department and the University.
Campus Mail Myths
Certified VS. Registered - What's the difference?
Does Mail Services process personal mail?
Please refrain from having personal mail or packages sent to you at the University.
This does a disservice to yourself and the University. If you have personal mail sent to the University, then you will only receive that mail on days that Mail Service is open. If you use the University address for personal use it is permanent with the USPS. The USPS will not accept a change of address form when you leave the University. It will be up to the department to forward that mail should you leave the University.
The Employee Handbook states; "The Mail Service Center prohibits the use of campus mail service for personal mail. Personal mail should be sent to the individual's home address or Post Office Box." Employees may not use the campus mail system for receiving or sending personal mail. The purpose of the campus mail service is to support the necessary communications of the University business only. It also may not be used for purposes of organizations or activities not sanctioned by the University or for political purposes.
This includes magazines and catalogs that should be received at your own address. If you are getting "junk" mail at the University, then see "How do I stop receiving junk mail?" FAQ located below." Tip.
We receive a tremendous amount of this mail and it delays the processing of official University mail.
How do I stop receiving junk mail?
If you receive unsolicited catalogs, or other pieces of "junk" mail, you can have your name removed from mailing lists. The Direct Marketing Association's Mail Preference Service (MPS) allows people to "opt out" of national mailing lists.
Once you register, MPS will add your name and address to a "do-not-mail" list that is updated quarterly. All Direct Marketing Association members must purge their prospect lists of the individuals who have registered with MPS each quarter. However, MPS will not guarantee that all "mailers" will remove your name from their list.
Mail Services strongly recommends you use this service to reduce "junk" mail that comes into the University. Any reduction in "junk" mail volume will improve delivery of important mail.
To find out more, go to Direct Marketing Association.
How much Mail?
U.S. Mail (Incoming) - Each week the University receives 28,000 pieces of mail from the postal service that has to be sorted and delivered. This is done with 4 employees that handle the incoming mail along with outgoing and bulk mail. It is much easier to sort if your mail comes in with the correct mail code. Please check that your campus addresses are correct.
U.S. Mail (Outgoing) - Each week the University processes 30,000 pieces of mail. Following the mail preparations guide helps us process this mail as fast as possible.
U.S. Mail (Bulk Mail) - Each week the University processes over 38,000 pieces of mail through bulk mail. This includes incoming, campus and U.S. Mail. Following all bulk mail procedures insures speed in processing. Include the MS Job # on all information sent to mail service center.
Campus Mail - Each week the University processes 22,000 pieces through campus mail.
As a result, Mail Service Center is responsible for about 7 Million pieces of mail a year. This is all accomplished with just 4 FT employees.
How to address mail to Illinois State University?
How to save money on mail?
I have 500 letters that I have to mail, what is the best way to send them?
You can see the differences between each class on our USPS Price Estimator Page.
Is it possible to send something fast & cheap?
Is Your Address Correct?
When you include your address on any correspondence are you sure it is correct? If you are sending an e-mail, giving out a pamphlet or printing stationary, you need to make sure that the address is correct.
Doing this will insure that you will receive your mail in a timely fashion. Remember to always include your name, department, campus box number and use 61790 for the zip code.
The proper address format is:Your Name Illinois State University Department Name Campus Box _ _ _ _ Normal IL 61790 - _ _ _ _ (campus box #)
When does mail leave Mail Service Center?