Customer Satisfaction Survey

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Mail Services is always trying to improve our services that we offer the University community.  As a result, we have created a short form for customers to give their feedback directly to the director of Mail Services.  If you have any concerns or problems, please submit a survey or contact Shannon Covey directly @ 8-8383.

Name:
Department:
In a month, I interact with Mail Services:	None 1-5 Times 6-10 Times 11 or more Times

Please use the following scales to complete the survey.

Level of Satisfaction
5 = Extremely Satisfied	4 = Very Satisfied	3 = Somewhat Satisfied	2 = Not Very Satisfied	1 = Not At All Satisfied
Level of Importance
5 = Extremely Important	4 = Very Important	3 = Somewhat Important	2 = Not Very Important	1 = Not At All Important

Level of Satisfaction		Level of Importance
5 4 3 2 1	This area overall.	5 4 3 2 1
5 4 3 2 1	Accessibility via phone, e-mail, voice mail etc.	5 4 3 2 1
5 4 3 2 1	Responsiveness to requests	5 4 3 2 1
5 4 3 2 1	Accuracy of Mail Services	5 4 3 2 1
5 4 3 2 1	Timeliness of Mail Services	5 4 3 2 1
5 4 3 2 1	Website (usefulness & ease of use)	5 4 3 2 1
5 4 3 2 1	Jetmail Services (Bulk Mail)	5 4 3 2 1

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